Refund & Cancellation Policy

Cancel any time from Account & settings → Plan & billing, which opens Stripe's secure billing portal. Your subscription stays active until the end of the period you have already paid for, and paid features stop at that point. We do not delete your account or the video packages you have built when you cancel.

Monthly payments are generally non-refundable once the billing period has started, because your weekly Video Build allowance becomes available immediately.

We will review a refund request within 7 days of a charge if you have not used any Video Builds in that billing period, if you were charged after cancelling, or if a technical fault on our side prevented you from using the service. Email us and we will look at your account and reply within two business days. Approved refunds are issued by Stripe to the original payment method.

When you move up or down a posting pace, Stripe calculates any proration and applies it to your next invoice. We show you Stripe's actual figures — we never estimate them. Your new weekly Video Build allowance applies from the change.

If a renewal payment fails we show a billing recovery notice with a link to update your payment method, and Stripe automatically retries. Your account and content are preserved. If the payment ultimately fails, paid features pause until it succeeds.

Weekly Video Builds reset every Monday and do not roll over or convert to credit or refunds.